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Information Services Division

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Contact the ISD IT Supplier and Management team

Software Database

We provide support for the products listed on the software database on a best efforts basis. If we cannot fix an issue within a reasonable amount of time, or the vendor of the application cannot resolve the problem, we will recommend that you use the application on our supported Desktop @ UCL Anywhere service. We will not be able to provide any further support.

How-to guides

Solutions to issues may already be documented on the ISD website. Have you tried the how-to guides to fix your software issue?

Serial numbers

Are you looking for a new serial key for an expiring product? These are normally added to the .

Support

For support please contact ISD IT Services.

Quotes

If the software you need is not available from the nor the  you can request a quote for purchase. Log in to , search "Non standard software request form" and submit your request.

We aim to respond to all tickets within 24 hours.

Emergencies

In case of emergencies, you can call 02076799275