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We are here to assist you with questions or concerns you may have about your Wellbeing, Student Record, Fees, Funding or any matters regarding your studies and life °ÄÃÅÀúÊ·¿ª½±¼Ç¼.

Opening Times

Bloomsbury In-person Service

10 am - 6 pm on Monday, Tuesday, Wednesday & Friday; 10 am - 4 pm on Thursday.


UCL East In-person Service

9 am - 5 pm on Monday, Tuesday, Wednesday, & Friday; 9 am - 4 pm on Thursday.

2nd Floor Core A, Student Support and Wellbeing Space, Marshgate, 7 Sidings St, London E20 2AE

Services

We offer you a range of support. See the general support we offer and how we can help you.

Our Service Level Agreement (SLA)

Phone: Average queue time: 1 minute (this may increase to 3-4 minutes during Autumn enrolment periods).

askUCL enquiries: We aim to give you a first response within 5 working days (our response time may increase to 10 working days during Autumn enrolment periods).

Service for third parties: First response within 10 working days.