We are here to assist you with questions or concerns you may have about your Wellbeing, Student Record, Fees, Funding or any matters regarding your studies and life °ÄÃÅÀúÊ·¿ª½±¼Ç¼.
Opening Times
Services
We offer you a range of support. See the general support we offer and how we can help you.
Our Service Level Agreement (SLA)
Phone: Average queue time: 1 minute (this may increase to 3-4 minutes during Autumn enrolment periods).
askUCL enquiries: We aim to give you a first response within 5 working days (our response time may increase to 10 working days during Autumn enrolment periods).
Service for third parties: First response within 10 working days.